At JaciWears, every order is carefully checked before dispatch. We do not offer refunds or exchanges due to change of mind, wrong size selection, colour preference, or failure to review product details before ordering.
For items received damaged, defective, or different from what was ordered, customers must provide clear video evidence of the package being received and unboxed, and contact us within 24 hours of delivery with the necessary photos/videos and order details.
Items must be unworn, unwashed, unaltered, and in their original packaging and tags, where applicable. All claims are subject to verification before a replacement or refund is approved.
Approved refunds will be processed within 5–10 working days after verification.
Customers are responsible for providing accurate size, delivery address, phone number, and order details. JaciWears is not responsible for delays or additional delivery costs resulting from incorrect information provided by the customer.
Refund & Return Policy
